🔁 Return, Refund & Exchange Policy

i-Trade Computer House

At i-Trade Computer House, we are committed to providing quality products and a pleasant shopping experience. We kindly ask that you review our policy below:

1. 💳 Refund Policy

We appreciate your understanding that all payments made are non-refundable once an order has been confirmed and processed, as preparation and allocation of items begin immediately.

2. 🔧 Defective or Damaged Items

We understand that unforeseen issues may occur. In such cases:

• Exchanges are allowed for items that are defective or damaged upon delivery

• Kindly notify us within 3 days of receiving your item so we can assist you promptly

3. 📦 Conditions for Exchange

To ensure a smooth process, we kindly request that:

• Items remain unused and in their original packaging

• Packaging is kept in good condition

• Proof of purchase (receipt) is provided

• All returns are subject to inspection prior to approval

4. 🛡️ Warranty

Certain products may include a manufacturer’s warranty (where applicable).
All warranty claims will be handled in accordance with the respective supplier’s terms and conditions.

5. ❌ Order Cancellation

As we begin processing orders promptly after payment confirmation, we regret that cancellations are not permitted once payment has been made.

📌 Return Eligibility Guidelines

For us to assist you effectively, please ensure that:

• Return requests are made within 7 days of purchase

• Items are returned in their original packaging and in good condition

🚫 Items Not Eligible for Return

We seek your understanding that the following items are not eligible for return:

• Products made to your specifications or personalised items

• Items not suitable for return due to their nature (e.g. perishable goods)

• Items unsealed after delivery that are not suitable for return due to hygiene or safety reasons

• Items that have been combined with other products after delivery

⚠️ Important Note

While we always aim to assist our customers, we reserve the right to decline any return request that does not meet the conditions outlined above.

🚚 Returning Goods

Customers are responsible for the cost and risk of returning items.
Kindly contact us to arrange the return process:

📧 i.trade.computerhouse@gmail.com

For your assurance, we recommend using a trackable and insured delivery service, as we are unable to process returns without confirmation of receipt.

🎁 Gifts

• If your item was marked as a gift and shipped directly to you, a store credit will be issued upon approval

• If not marked as a gift, any applicable refund will be issued to the original purchaser

📩 Contact Us

If you have any questions or require assistance, please feel free to reach out:

📧 i.trade.computerhouse@gmail.com